Wells HC-100 User's Guide

HC100™Wristband PrinterUser Guide

About This DocumentWho Should Use This Document1061207L-002 B HC100 User Guide 11/15/10Who Should Use This DocumentThis User Guide is intended for use

11About This DocumentContacts11/15/10 HC100 User Guide 61207L-002 BContactsTechnical Support via the Internet is available 24 hours per day, 365 days

About This DocumentDocument Conventions1261207L-002 B HC100 User Guide 11/15/10Document ConventionsThe following conventions are used throughout this

13About This DocumentDocument Conventions11/15/10 HC100 User Guide 61207L-002 BControl Panel Lights The printer status indicator uses green, yellow,

About This DocumentDocument Conventions1461207L-002 B HC100 User Guide 11/15/10 Notes • _____________________________________________________________

11/15/10 HC100 User Guide 61207L-002 B1Introduction to the HC100This section shows the printer components, indicator lights, and operational controls.

Introduction to the HC100Front of Printer1661207L-002 B HC100 User Guide 11/15/10Front of PrinterFigure 2 shows the front of the printer.Figure 2 • Fr

17Introduction to the HC100Rear of Printer and Connectors11/15/10 HC100 User Guide 61207L-002 BRear of Printer and ConnectorsFigure 3 shows the data c

Introduction to the HC100Control Panel1861207L-002 B HC100 User Guide 11/15/10Control PanelThe control panel is located on the front of the printer. C

19Introduction to the HC100Control Panel11/15/10 HC100 User Guide 61207L-002 BTable 1 • Function of the Control Panel ButtonsButton Function/Descripti

© 2010 ZIH Corp. The copyrights in this manual and the software and/or firmware in the printer described therein are owned by ZIH Corp. and Zebra’s

Introduction to the HC100Media Cartridges and Wristbands2061207L-002 B HC100 User Guide 11/15/10Media Cartridges and WristbandsDifferent sizes, colors

21Introduction to the HC100Media Cartridges and Wristbands11/15/10 HC100 User Guide 61207L-002 BWristband SizesThe size of the wristbands is indicated

Introduction to the HC100Media Cartridges and Wristbands2261207L-002 B HC100 User Guide 11/15/10Wristband Closure TypeZebra offers two types of wristb

23Introduction to the HC100Media Cartridges and Wristbands11/15/10 HC100 User Guide 61207L-002 BClip WristbandsZebra Z-Band™ QuickClip Wristbands are

Introduction to the HC100Media Cartridges and Wristbands2461207L-002 B HC100 User Guide 11/15/10Wristband Print ZoneThe best area for printing varies

11/15/10 HC100 User Guide 61207L-002 B2Printer SetupThis section provides instructions for setting up the printer, connecting it to your network, and

Printer SetupHandling the Printer2661207L-002 B HC100 User Guide 11/15/10Handling the PrinterThis section describes how to handle your printer.Unpack

27Printer SetupPreparing the Printer for Use11/15/10 HC100 User Guide 61207L-002 BPreparing the Printer for UseTo prepare the printer for use, select

Printer SetupPreparing the Printer for Use2861207L-002 B HC100 User Guide 11/15/10Use of Shielded Data Cables Ethernet cables do not require shieldi

29Printer SetupPreparing the Printer for Use11/15/10 HC100 User Guide 61207L-002 BConnect to Power Source and Turn on PowerAfter you connect to a data

3Compliance Information11/15/10 HC100 User Guide 61207L-002 BDeclaration of ConformityWe have determined that the Zebra printers identified as theHC10

Printer SetupPreparing the Printer for Use3061207L-002 B HC100 User Guide 11/15/104. Plug the male end of the A/C power cord into an appropriate power

31Printer SetupPreparing the Printer for Use11/15/10 HC100 User Guide 61207L-002 BInsert Media CartridgeFor more information about media cartridges an

Printer SetupPreparing the Printer for Use3261207L-002 B HC100 User Guide 11/15/10 Notes • __________________________________________________________

11/15/10 HC100 User Guide 61207L-002 B3TroubleshootingThis section includes the meaning of various printer status lights.ContentsMedia Status Indicato

TroubleshootingMedia Status Indicator3461207L-002 B HC100 User Guide 11/15/10Media Status IndicatorTable 5 shows how the media status indicator and pr

35TroubleshootingMedia Status Indicator11/15/10 HC100 User Guide 61207L-002 BBlinking Orange/Blinking Orange (continued from previous page)3. If the m

TroubleshootingPrinter Status Indicator3661207L-002 B HC100 User Guide 11/15/10Printer Status IndicatorIn alert and error conditions, the printer stat

37TroubleshootingPrinter Status Indicator11/15/10 HC100 User Guide 61207L-002 BFlashing Yellow A forced eject of the media cartridge is pending.Releas

TroubleshootingPrinter Status Indicator3861207L-002 B HC100 User Guide 11/15/10Flashing Orange A media error occurred. See Media Status Indicator on p

39TroubleshootingWireless Status Indicator11/15/10 HC100 User Guide 61207L-002 BWireless Status IndicatorTable 7 describes the meaning of the wireless

Compliance InformationFCC Compliance Statement461207L-002 B HC100 User Guide 11/15/10FCC Compliance StatementThis device complies with Part 15 rules.

TroubleshootingMiscellaneous Troubleshooting4061207L-002 B HC100 User Guide 11/15/10Miscellaneous TroubleshootingTable 8 lists troubleshooting situati

41TroubleshootingMiscellaneous Troubleshooting11/15/10 HC100 User Guide 61207L-002 BWristbands consistently jam or do not load correctly.The printer m

TroubleshootingMiscellaneous Troubleshooting4261207L-002 B HC100 User Guide 11/15/10 Notes • ________________________________________________________

11/15/10 HC100 User Guide 61207L-002 B4Routine MaintenanceThis section includes routine cleaning procedures and recycling information.ContentsCleaning

Routine MaintenanceCleaning the Media Path4461207L-002 B HC100 User Guide 11/15/10Cleaning the Media PathFor best results, clean the media path after

45Routine MaintenanceCleaning the Media Path11/15/10 HC100 User Guide 61207L-002 B5. Insert the cleaning card into the media chute as shown until 1/4

Routine MaintenanceCleaning the Media Path4661207L-002 B HC100 User Guide 11/15/10Using a SwabUse the swab from a Preventive Maintenance Kit (part num

47Routine MaintenanceCleaning the Media Path11/15/10 HC100 User Guide 61207L-002 B4. Rotate the upper cover up and back.5.Caution • The printhead may

Routine MaintenanceCleaning the Media Path4861207L-002 B HC100 User Guide 11/15/106. Clean the printhead elements.a. Using the swab from the Preventiv

49Routine MaintenanceCleaning the Media Path11/15/10 HC100 User Guide 61207L-002 B8. Rotate the two side clips on the platen roller upward.9. Remove t

11/15/10 HC100 User Guide 61207L-002 BContentsDeclaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Routine MaintenanceCleaning the Media Path5061207L-002 B HC100 User Guide 11/15/1011. Place the platen roller back into its place in the printer. 12.

51Routine MaintenanceCleaning the Media Path11/15/10 HC100 User Guide 61207L-002 B14. Press down on the metal lever plate to snap the printhead assemb

Routine MaintenanceCleaning the Smart Card Contacts and the Media Cartridge Sensor Pins5261207L-002 B HC100 User Guide 11/15/10Cleaning the Smart Card

53Routine MaintenanceCleaning the Smart Card Contacts and the Media Cartridge Sensor Pins11/15/10 HC100 User Guide 61207L-002 B5.6.Insert the low-powe

Routine MaintenanceReplacing Printer Components5461207L-002 B HC100 User Guide 11/15/10Replacing Printer ComponentsSome printer components, such as th

11/15/10 HC100 User Guide 61207L-002 B5Advanced User InformationThis section contains information and instructions that are intended only for advanced

Advanced User InformationViewing Printer Settings5661207L-002 B HC100 User Guide 11/15/10Viewing Printer SettingsThe printer configuration wristband p

57Advanced User InformationViewing Printer Settings11/15/10 HC100 User Guide 61207L-002 BThrough the Printer’s Web PagesThe View Printer Configuration

Advanced User InformationChanging and Restoring Printer Settings5861207L-002 B HC100 User Guide 11/15/10Changing and Restoring Printer SettingsBy defa

59Advanced User InformationChanging and Restoring Printer Settings11/15/10 HC100 User Guide 61207L-002 BDARKNESS Adjust Print DarknessChange the darkn

Contents661207L-002 B HC100 User Guide 11/15/102 • Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Advanced User InformationChanging and Restoring Printer Settings6061207L-002 B HC100 User Guide 11/15/10BAUD Set BaudThis setting applies only when th

61Advanced User InformationChanging and Restoring Printer Settings11/15/10 HC100 User Guide 61207L-002 BPROTOCOL Set ProtocolProtocol is a type of err

Advanced User InformationChanging and Restoring Printer Settings6261207L-002 B HC100 User Guide 11/15/10FORMAT PREFIX Set Format Prefix CharacterThe

63Advanced User InformationChanging and Restoring Printer Settings11/15/10 HC100 User Guide 61207L-002 BLABEL TOP Adjust Top PositionThis parameter a

Advanced User InformationChanging and Restoring Printer Settings6461207L-002 B HC100 User Guide 11/15/10FORMAT CONVERT Select Format ConvertSelects t

65Advanced User InformationChanging and Restoring Printer Settings11/15/10 HC100 User Guide 61207L-002 BLOAD DEFAULTS Restore Printer Default ValuesRe

Advanced User InformationSetting, Changing, and Restoring Print Server Settings6661207L-002 B HC100 User Guide 11/15/10Setting, Changing, and Restorin

67Advanced User InformationSetting, Changing, and Restoring Print Server Settings11/15/10 HC100 User Guide 61207L-002 BIP PROTOCOL Select the Method t

Advanced User InformationSetting, Changing, and Restoring Print Server Settings6861207L-002 B HC100 User Guide 11/15/10DEFAULT NET Restore Print Serve

69Advanced User InformationWeb Pages11/15/10 HC100 User Guide 61207L-002 BWeb PagesIf your printer has an active Ethernet wired or wireless connection

7Contents11/15/10 HC100 User Guide 61207L-002 BPrinting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Advanced User InformationWeb Pages7061207L-002 B HC100 User Guide 11/15/104. Click on the statement.The View and Modify Printer Settings page displays

71Advanced User InformationAdditional Diagnostics Tools11/15/10 HC100 User Guide 61207L-002 BAdditional Diagnostics ToolsThe media sensor profile and

Advanced User InformationAdditional Diagnostics Tools7261207L-002 B HC100 User Guide 11/15/10Communications Diagnostics TestThe communication diagnost

73Advanced User InformationDownloading Firmware11/15/10 HC100 User Guide 61207L-002 BDownloading FirmwareZebra periodically issues updated firmware to

Advanced User InformationDownloading Firmware7461207L-002 B HC100 User Guide 11/15/10

11/15/10 HC100 User Guide 61207L-002 B6SpecificationsThis section contains the specifications for the printer and wristbands.ContentsPhysical and Envi

SpecificationsPhysical and Environmental7661207L-002 B HC100 User Guide 11/15/10Physical and EnvironmentalPrintingPhysicalDimensions (LxWxH) 9.5x5x7 i

77SpecificationsWristband11/15/10 HC100 User Guide 61207L-002 BWristbandStandard and Optional FeaturesWristband widths • 0.75 in (19 mm)• 1 in. (25 mm

SpecificationsPower Cord7861207L-002 B HC100 User Guide 11/15/10Power CordDepending on how your printer was ordered, a power cord may or may not be in

11/15/10 HC100 User Guide 61207L-002End User LicenseAgreementPlease read the terms of this “End User License Agreement” (the “Agreement”) carefully. T

Contents861207L-002 B HC100 User Guide 11/15/10 Notes • _____________________________________________________________________________________________

End User License Agreement8061207L-002 HC100 User Guide 11/15/103. Documentation. If the Software contains documentation which is provided only in el

81End User License Agreement11/15/10 HC100 User Guide 61207L-00210. Export Restrictions. You agree that you will not export or re-export the Software

End User License Agreement8261207L-002 HC100 User Guide 11/15/10IMPLIED WARRANTIES ARE NOT ALLOWED TO BE EXCLUDED IN THEIR ENTIRETY, THEY WILL BE LIMI

83End User License Agreement11/15/10 HC100 User Guide 61207L-00216. Governing Law. To the maximum extent permitted by law, the laws of the State of I

End User License Agreement8461207L-002 HC100 User Guide 11/15/1022. QUESTIONS. Should you have any questions, or if you desire to contact Zebra for a

11/15/10 HC100 User Guide 61207L-002 BIndexAadhesive wristbands, 22adjustmentsleft position, 63print darkness, 59tear-off position, 59wristband (label

Index8661207L-002 B HC100 User Guide 11/15/10Ffail safe mode, 37FCC compliance, 4FCC radiation exposure limits, 4feeding a wristband, 18firmware downl

87Index11/15/10 HC100 User Guide 61207L-002 Bprinter settingsbaud, 60communication diagnostics mode, 61control prefix, 61counters, 64darkness mode, 58

Index8861207L-002 B HC100 User Guide 11/15/10Vview printer settings, 56Wwired print serverchanging parameters, 66connecting for the first time, 66conn

11/15/10 HC100 User Guide 61207L-002 BAbout This DocumentThis section provides you with contact information, document structure and organization, and

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